What is a Patient-Centered Medical Home?

A patient-centered medical home means that you will be surrounded by a dedicated team of health professionals: working together with you, to optimize your health goals using the best evidence-based medicine, education, and resources available for you today, thus helping to empower you to take responsibility for your health and give you the self-management support you need to succeed.

Patient Centered Medical Home logo

What does it mean for you as our patient; what do we as your care team will do for you; and what we expect you to do for your health?

**Please note that we now have a patient portal where you will be able to retrieve medical record access online! Please contact our office at 727-372-6760 or text our office at 727-372-6760 to get set up today!

As your primary care provider, we will:

  • Learn about your child, your family, your life situation, and your health goals and preferences. Our team will recall your health history every time you seek care and will suggest treatments that make sense for you.
  • Take care of any short-term illness, long-term chronic disease, and you or your child’s all-around well-being.
  • Keep you or your child up-to-date on all vaccines and preventative screening tests.
  • Connect you or your child with other members of your care teams (specialists, health coaches, etc.) and coordinate care with them as you or your child’s health needs change.
  • Find appropriate behavioral help as needed (including specialists, support groups, etc.) We will assist you with this by providing a list of local behavioral health care workers and referrals as needed.
  • Help you understand your insurance options, should you be uninsured. Our Billing Manager can provide our families with information on obtaining coverage if needed. East Lake Pediatrics provides equal access to care regardless of the child’s insurance.
  • Be available to you or your child, after hours, for urgent medical needs. Our Trinity location is open 7 AM to 5 PM Monday through Thursday and 8 AM to 5 PM on Friday. Our Palm Harbor is open 8 AM to 5 PM Monday, Wednesday, Thursday, and Friday and Tuesdays from 9 AM to 6 PM. Our Oldsmar office is open Monday 9 AM to 6 PM and Tuesday through Friday 8 AM to 5 PM. Should you require medical care outside of these hours, urgent needs can be directed to our main office phone number (727)-372-6760. Details regarding after-hours service are found in the welcome letter.
  • Notify you of test results.
  • Communicate clearly so that all conditions and options are well-understood.
  • Listen to your questions and feelings. We will respond promptly to you, and your calls, in a way you understand.
  • Help you make the best decisions for your care.
  • Give you information about classes, support groups, or other services that can help you learn more about your condition and stay healthy. This information can be found on our website in the Patient Education section within the Patient Care tab. We also have information sheets that may be provided during your office visit and they are also available on our website. The information contained within these resources is culled from evidence-based standards.
  • Help you understand your insurance options, should you be uninsured – all children deserve equal care to stay healthy, please contact our billing manager for more information.
  • We are committed to providing equal access to our services regardless of the source of payment.
  • Should your family need to transfer out of our practice our HIPAA Compliance Officer can assist you in obtaining your child’s records or have them transferred to your new provider. A guardian just needs to fill out our Medical Record Release form on the Forms page of our website and return it to our Referral Coordinator in the office to initiate this process.

We trust you, as our patient, to:

  • Know that you are a full partner with us in your care.
  • When you join our practice, you will provide us with a complete medical history and inform us if you obtained care outside of the practice. Upon your first visit, we will have you complete new patient forms so that we may obtain all previous records you or your child may have. Should you have any questions about this process, please contact our Front Office Manager at 727-372-6760.
  • Come to each visit with updates on medications, dietary supplements, or remedies you are using, and any questions that you may have.
  • Arrive 15 minutes early to the scheduled appointment time. Patients who arrive 15 minutes after their scheduled appointment will need to be rescheduled.
  • Keep scheduled appointments or call to reschedule as early as possible. Families who have 3 scheduled visits canceled in under 24 hours or “no-shows” may be discharged from the practice.
  • Understand your health condition and what you can do to stay as healthy as possible.
  • Work with us to develop and follow a plan that is best for your health, if you have obstacles in fulfilling this plan, please discuss them fully with our staff.
  • Take medications, as prescribed.
  • Contact us, after hours, only if your issue cannot wait until the next work day.
  • If possible, contact us before going to the emergency room so someone who knows your medical history can care for you.
  • Agree that all healthcare providers in our healthcare team will receive all information related to your healthcare.
  • Learn about your health insurance coverage either from your insurer or, if you have additional questions about billing, you can contact our Billing Manager at 727-372-6760.
  • Give us feedback to help us improve our care for you.

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